Refund Policy

By adding funds to your Seeer account and using our services, you acknowledge and agree to the following terms regarding payments and refunds.

1. Digital Services Delivered in Real Time

The services provided through this platform are digital in nature, consisting of live psychic readings and consultations delivered in real-time. Once a session has begun, the service is considered delivered, even if the session is later interrupted by the user.

2. First Reading Guarantee

Your first paid reading on Seeer is guaranteed. If you are not happy with it, contact our support team at [email protected] within 7 days of the session and we will refund the full amount you paid for that reading to your original payment method. This applies once per customer, to the first paid session (chat, call or video) on your account, and does not cover funds you added but did not spend on that session.

3. Non-Refundable Once Delivered

After your first reading, all payments are non-refundable once the service has been delivered. Funds added to your Seeer wallet are intended for use on this platform and will not be returned in the form of cash once they have been used to pay for any reading, consultation, or other service. The only exceptions are the cases described in section 6 below.

Unused wallet balance withdrawals (where supported) are handled separately under our Terms & Conditions and may be subject to verification, processing fees, and applicable holds.

4. Authorized Use of Payment Method

You confirm that you are the authorized holder of the payment method used for each transaction. Adding funds using a payment method you are not authorized to use constitutes payment fraud and may result in account termination, recovery of funds, and reporting to the relevant authorities.

5. Chargebacks and Disputes

You understand that initiating a chargeback or payment dispute after voluntarily using our services may constitute fraud. Before initiating any dispute with your bank or card issuer, please contact our support team at [email protected] — we will work with you in good faith to resolve any issue.

In the event of a chargeback initiated without prior contact, Seeer reserves the right to provide the issuing bank with full evidence of the transaction, including session records, account activity, agreement acceptance records, and any other relevant data, in order to defend the legitimacy of the charge.

6. Technical Problems and Advisor Misconduct

We want to be fair. If something went wrong that was not your doing, we will put it right. Contact support within 7 days of the session at [email protected] if:

• a technical problem on our side (for example an outage, a dropped connection caused by our platform, or minutes charged while the advisor was not responding) prevented the session from being delivered as intended; or
• an advisor behaved in a way that breaks our rules (for example pressuring you to pay for services outside the platform, abusive behaviour, or leaving the session without notice).

We review every report individually, look at the session record, and issue a refund or wallet credit for the affected session where the problem is confirmed. Disagreeing with the content of a reading is not a technical problem and is covered only by the First Reading Guarantee above.

7. Acceptance

By creating an account and ticking the agreement checkbox, you confirm that you have read, understood, and accepted this Refund Policy. By adding funds, you reaffirm this acceptance for that specific transaction.

If you have any questions about this policy, please contact us at [email protected].