Refund Policy

By adding funds to your Seeer account and using our services, you acknowledge and agree to the following terms regarding payments and refunds.

1. Digital Services Delivered in Real Time

The services provided through this platform are digital in nature, consisting of live psychic readings and consultations delivered in real-time. Once a session has begun, the service is considered delivered, even if the session is later interrupted by the user.

2. Non-Refundable Once Delivered

All payments are non-refundable once the service has been delivered. Funds added to your Seeer wallet are intended for use on this platform and will not be returned in the form of cash once they have been used to pay for any reading, consultation, or other service.

Unused wallet balance withdrawals (where supported) are handled separately under our Terms & Conditions and may be subject to verification, processing fees, and applicable holds.

3. Authorized Use of Payment Method

You confirm that you are the authorized holder of the payment method used for each transaction. Adding funds using a payment method you are not authorized to use constitutes payment fraud and may result in account termination, recovery of funds, and reporting to the relevant authorities.

4. Chargebacks and Disputes

You understand that initiating a chargeback or payment dispute after voluntarily using our services may constitute fraud. Before initiating any dispute with your bank or card issuer, please contact our support team at [email protected] — we will work with you in good faith to resolve any issue.

In the event of a chargeback initiated without prior contact, Seeer reserves the right to provide the issuing bank with full evidence of the transaction, including session records, account activity, agreement acceptance records, and any other relevant data, in order to defend the legitimacy of the charge.

5. Service Issues and Goodwill Refunds

If you experience a clear technical issue caused by our platform that prevents a session from being delivered as intended (for example, an outage on our side), please contact support within 7 days of the session at [email protected]. These cases are reviewed individually and a goodwill credit or refund may be issued at our discretion.

6. Acceptance

By creating an account and ticking the agreement checkbox, you confirm that you have read, understood, and accepted this Refund Policy. By adding funds, you reaffirm this acceptance for that specific transaction.

If you have any questions about this policy, please contact us at [email protected].