Refund Policy

By adding funds to your Seeer account or buying a welcome reading, and using our services, you acknowledge and agree to the following terms regarding payments and refunds.

1. Digital Services Delivered in Real Time

The services provided through this platform are digital in nature, consisting of live psychic readings and consultations delivered in real-time. Once a session has begun, the service is considered delivered, even if the session is later interrupted by the user.

2. Non-Refundable Once Delivered

All payments are non-refundable once the service has been delivered. Funds added to your Seeer wallet are intended for use on this platform and will not be returned in the form of cash once they have been used to pay for any reading, consultation, or other service. The only exceptions are the cases described in sections 5 and 6 below.

Unused wallet balance withdrawals (where supported) are handled separately under our Terms & Conditions and may be subject to verification, processing fees, and applicable holds.

3. Authorized Use of Payment Method

You confirm that you are the authorized holder of the payment method used for each transaction. Adding funds using a payment method you are not authorized to use constitutes payment fraud and may result in account termination, recovery of funds, and reporting to the relevant authorities.

4. Chargebacks and Disputes

You understand that initiating a chargeback or payment dispute after voluntarily using our services may constitute fraud. Before initiating any dispute with your bank or card issuer, please contact our support team at [email protected] — we will work with you in good faith to resolve any issue.

In the event of a chargeback initiated without prior contact, Seeer reserves the right to provide the issuing bank with full evidence of the transaction, including session records, account activity, agreement acceptance records, and any other relevant data, in order to defend the legitimacy of the charge.

5. Technical Problems and Advisor Misconduct

We want to be fair. If something went wrong that was not your doing, we will put it right. Contact support within 7 days of the session at [email protected] if:

• a technical problem on our side (for example an outage, a dropped connection caused by our platform, or minutes charged while the advisor was not responding) prevented the session from being delivered as intended; or
• an advisor behaved in a way that breaks our rules (for example pressuring you to pay for services outside the platform, abusive behaviour, or leaving the session without notice).

We review every report individually, look at the session record, and issue a refund or wallet credit for the affected session where the problem is confirmed. Disagreeing with the content of a reading is not a technical problem.

6. Welcome Reading

New customers can buy one welcome reading from Imfiy BV: a set number of welcome minutes for a fixed price, shown before you buy. It is for new customers, on their first purchase only, one per person.

• Welcome minutes are kept separate from your balance. You can use them for live readings (chat, call or video) with the number of advisors shown when you buy. Inbox message charges are not covered.
• When your welcome minutes run out, the advisor's normal per-minute rate applies, paid from your balance. We show you that rate before each session and remind you before it starts; if your balance can't pay for the next minute, the reading pauses.
• Your welcome minutes don't expire. If we ever end welcome readings before you have used them all, we turn the unused minutes into balance credit at the rate per minute shown when you buy, so you never lose what you paid for.
• Your right to cancel: you can cancel a welcome reading within 14 days of buying it by contacting support. If you haven't used any welcome minutes, we refund the full price; otherwise we refund the part of the price for the minutes you haven't used. Because you ask to use it straight away, you can no longer cancel once all your welcome minutes are used.
• A welcome reading counts as your first purchase, so the free minutes some customers get after their first top-up don't come with it. Free minutes an advisor gives you personally are not affected.
• Refunds go to your original payment method. Each welcome reading keeps the terms it was sold with.

These are the welcome reading terms (version 1.0) you accept when you buy one today (also in our Terms & Conditions):

1. I am buying a welcome reading from Seeer (Imfiy B.V., Amsterdam): 10 welcome minutes for $9.99 in total, paid once. It is not a subscription.
2. It is for new customers, on their first purchase only, one per person. Seeer may refuse or cancel a welcome reading obtained through more than one account; if it cancels one, it refunds the part of the price for the welcome minutes not used.
3. I can use my welcome minutes for live readings (chat, call or video) with up to 5 different advisors of my choice. My welcome minutes do not expire. They do not cover inbox messages, or advisors whose profile says they do not take part.
4. When my welcome minutes run out, the advisor's normal per-minute rate applies, paid from my balance. I am shown that rate before each session starts and reminded shortly before my welcome minutes run out. If my balance cannot pay for the next minute, the reading pauses until I add funds or end it.
5. If Seeer ever ends welcome readings before I have used all my welcome minutes, it turns the unused minutes into balance credit of $1.00 per minute, so I never lose what I paid for. Balance credit does not expire.
6. I can cancel within 14 days of purchase by asking support. If I have not used any welcome minutes, I get the full $9.99 back; otherwise I get back the part of the price for the welcome minutes I have not used.
7. I ask to use my welcome reading straight away, before the 14 days to cancel are over. I understand that I lose my right to cancel once all my welcome minutes are used.
8. My welcome reading is personal: it cannot be transferred or exchanged for cash, except for the refunds described here.
9. Each welcome reading keeps the terms it was sold with. These terms come with Seeer's Terms & Conditions and Refund Policy, and do not affect my rights under consumer law.

7. Acceptance

By creating an account and ticking the agreement checkbox, you confirm that you have read, understood, and accepted this Refund Policy. By adding funds or buying a welcome reading, you reaffirm this acceptance for that specific transaction.

If you have any questions about this policy, please contact us at [email protected].